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Design Experience Terms and Conditions

 1. Duration and Payment

  1. Design experiences will last for a duration of up to 2 hours and be conducted at our showroom. 

  2. The fee must be paid at the time if booking

  3. Any additional time on the day will be invoiced to you at a rate of £25 per hour. We will let you know at the time if your session looks like it will exceed the allotted duration and any additional time spent will be agreed beforehand and invoiced as appropriate (this is unlikely!)

2. Refunds

  1. The fee covers the time spent with our designer and is non-refundable in the highly unlikely event that we are unable to create the exact design you would like. Don’t worry, we are completely committed to helping you design Your Perfect Invite, so the likelihood of this happening is minimal.

  2. By booking an appointment, you reserve dedicated time from our designer. We understand that circumstances can sometimes change, so if you wish to cancel the appointment after you have paid for it, we will refund you as follows:

    1. More than 48 hours notice: 100% (this notice will allow us to re-promote the appointment slot)
    2. 24-48 hours notice: 50% (we will be unlikely to be able to re-sell your appointment slot)
    3. Less than 24 hours or no notice: 0% (we will be unable to re-sell your appointment slot). 

3. Copyright & Promotion

  1. All designs remain the copyright of Your Perfect Invite and we reserve the right to use the design for promotional purposes, although we will never look to steal your thunder with the Big Reveal!

  2. We will never display your address or phone number, but may display your names and wedding date. If this is a problem,  please let us know. 

  3. The design will be used for you and your special day, but we reserve the right, if we wish, to add the design to our collections at some point in the future. We promise not to do this until after your wedding date has passed.
     
  4. If you would rather no-one ever had access to your design, or gain inspiration from it, you can buy the exclusive rights to it for a one off payment of £250. Please let us know if this is something you’d like to do. 

4. Limitations

  1. With the exception of large format work, we print all of our stationery on-site on our specialist Xerox digital printer. However, there are some techniques that we cannot offer in house. Specifically, these techniques are:
     
    1. foiling
    2. letterpress
    3. thermal imaging 
    4. printing onto solid acrylic/wood. 

  2. We can still provide these products, but the work will be conducted off-site with one of our trusted partners. As a result, please be aware that our prices will not be as competitive as our other stationery. 

  3. We are not illustrators and cannot draw! Assuming you own the copyright, we are usually able to use an illustration of your own if this is something you’d like to do. We have access to thousands of images via a stock image website we subscribe to. 

  4. We will purchase the rights of up to two images from this site for use on your design within your Design Experience. We  also have a large library of images we already have the rights to. 

  5. We will not use images from other websites as we cannot guarantee the rights to them.  You will receive details about the image website we use when you book an appointment in case you want to get a head start on hunting for the perfect image. 

  6. We cannot offer to design any stationery that impinges on the copyright of franchises such as, but not limited to, Disney or Marvel. For ideas of how we can help with a Disney theme, see this blog post. For superheroes, see this post. For any other themes, speak to our designer for advice before booking your appointment. 

5. Inspiration Pack & Additional Consultations

  1. Before the consultation takes place, we will send you an email with some advice on how to make the most of your experience. It would be really useful if you could follow the steps provided before we meet as this will maximise the creative time we have together and ensure that additional time is not required. 

  2. Whilst we have a high success rate of creating Your Perfect Invite in a two-hour session, more complex visions may require additional work. We can usually do this electronically via email for no extra charge, but if a second visit for a sit down consultation is required, this will be charged for at 50% of the original cost and will last up to 90 minutes. This will be discussed with you if applicable.

6. What is Included & Timescales

  1. During your consultation,  we will design your day invitation, evening invitation and your save the date card, if required.

  2. You will receive a hard copy sample of each item within the price of your Design Experience. Any additional samples will be £10 a set.

  3. Once your design foundations have been laid, we will follow up within two weeks with a completed collection of stationery for your design. This will include electronic versions of your:  

    1. Order of Service (for a civil or religious ceremony, as appropriate) 
    2. Order of the Day 
    3. Table Plan 
    4. Welcome Sign 
    5. Place Names 
    6. Table Names/Numbers 
    7. Menus 
    8. Any other specific item you may require 

7. Stationery Quote

  1. Each item will be priced individually to enable you to budget for what you would like to proceed with. You are not committed to any of these items, but they will be designed as part of the service to allow you to see how your vision can be brought to life and incorporated into your day for complete consistency within the journey of your wedding.

  2. All invitation styles are individually priced and these prices are clearly displayed on our website and in our showroom, putting you in complete control of your budget. We will confirm the price of your invitation styles before we begin creating Your Perfect Invite.

  3. Occasionally, when your design is created on a style we don’t offer as standard, we will need time to put together a quote. We will always aim to do this within 48 hours. 

8. Design Revisions

  1. You will have the opportunity to feed back on the 'On the Day' designs and one set of design alterations are offered within your Design Experience. Additional revisions will be £15 per set. 

  2. Note that this phase is about getting your design right, not your content. We don’t worry about content until later in the process and there will be opportunity further down the line to amend content without any charges.


Personalisation Service Terms and Conditions

1. Duration, Payment & Location

  1. The Personalisation Service will last for a duration of one hour. 

  2. The fee must be paid for prior to the start of the appointment. 

  3. Any additional time will be invoiced to you at a rate of £25 per hour. We will let you know at the time if your session looks like it will exceed the allotted duration and any additional time spent will be agreed beforehand and invoiced as appropriate (this is unlikely!)

  4. The Personalisation Service can be conducted at our showroom, in person, by electronic communication or by a phone call at an arranged time. 

2. Refunds

  1. The fee covers the time spent with our designer and is non-refundable in the highly unlikely event that we are unable to create the exact design you would like. Don’t worry, we are completely committed to helping you design Your Perfect Invite, so the likelihood of this happening is minimal.

  2. By booking an appointment, you reserve dedicated time from our designer. We understand that circumstances can sometimes change, so if you wish to cancel the appointment after you have paid for it, we will refund you as follows:

    1. More than 48 hours notice: 100% (this notice will allow us to re-promote the appointment slot)
    2. 24-48 hours notice: 50% (we will be unlikely to be able to re-sell your appointment slot)
    3. Less than 24 hours or no notice: 0% (we will be unable to re-sell your appointment slot). 

3. Copyright & Promotion

  1. All designs remain the copyright of Your Perfect Invite and we reserve the right to use the design for promotional purposes, although we will never look to steal your thunder with the Big Reveal!

  2. We will never display your address or phone number, but may display your names and wedding date. If this is a problem,  please let us know. 

4. Limitations

  1. This service is specifically for people who have been into our showroom or browsed our website and like a specific design, but wish to make changes to it over and above altering colours and material.

  2.  This service is not applicable to designs which do not exist within the Wedding Stationery on offer from us.

  3. If you have inspiration from elsewhere and would like to develop your own design, please book one of our Design Experiences.

  4. Examples of a good use of this service include, but are not limited to: 
    1. Using an existing design on a different style 
    2. Adding a logo onto a design which doesn’t currently display one
    3. Combining elements of two or more different designs 
    4. Adding in a personal touch, such as the inclusion of a favourite pet or hobby in an appropriate place 
    5. Sitting with our designer to input all of your wedding details (we recommend that you allow our team to take care of this, but understand that some people may wish to have more involvement at this stage)

If you are in any doubt as to whether your requirements need this service, please contact one of our experts. If we think that all it takes is a bit of tweaking to make it Your Perfect Invite, we will never charge you unnecessarily

 
 
 
 
 
 
 
 
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